version 1.1 · effective september 6, 2026
§ 01
Every paid monthly plan is eligible for a full refund of your most recent payment if you request the refund within thirty (30) days of your first paid charge and your usage that month was under twenty-five percent (25%) of your token bundle.
To request a refund, email billing@zentrr.com from the email address on the account. We process eligible refunds within ten (10) business days back to the original payment method.
§ 02
Annual prepay plans are eligible for a pro-rated refund of the prepaid amount if you request the refund within fourteen (14) days of the initial annual charge and your usage in that window was under twenty-five percent (25%) of the annualized token bundle.
§ 03
If you have used more than twenty-five percent (25%) of your token bundle in the refund window, the money-back guarantee no longer applies. At that point you have meaningfully validated the platform; we will offer pro-rated credit toward the next billing period instead of a refund.
§ 04
You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of your current billing period; you retain access through the paid-up date. We do not pro-rate refunds for partial periods after the money-back window described above.
§ 05
If you close your workspace, we return the credit you paid for and have not used. This is separate from, and not limited by, the thirty-day window above — it applies whenever you close, however long you have been a customer.
Refunds go to the original payment method, are issued when the closure runs, and normally appear within five to ten business days. We refund the full amount you paid, absorbing our own processing fees rather than deducting them.
Two limits, both stated plainly. We can only send money back to payments we actually received, so the refund is capped at what your past purchases can still support. And credit we granted rather than sold — promotional credit, trial credit, or a goodwill adjustment — expires when the workspace closes, because there is no payment behind it to return. Your workspace tells you which is which, with the amounts, before you confirm.
If a refund fails after the workspace is gone — a closed card is the usual reason — we email you and try again. Closing does not forfeit money you are owed.
§ 06
Practice Plus subscribers and Enterprise customers may be entitled to service credits under a separate service-level agreement when uptime targets are not met. The applicable SLA is described in your Order or contract. Service credits are the exclusive remedy for availability shortfalls.
§ 07
We ask that you contact billing@zentrr.com before filing a chargeback so we can address any billing dispute directly. Chargebacks filed in violation of our Terms of Service or this Refund Policy may result in account suspension and the loss of any access to Customer Content pending dispute resolution.