Hire AI Specialistsby the role.

One role from the Zentrr Library — the Refill Triage Specialist, the Prior Authorization Specialist, the Pre-Visit Intake Specialist. Every tier includes unlimited Specialists — hire as many roles from the Library as you need. Swap or add Specialists any time; you pay for usage, not headcount.

Your tier covers platform access, Approvals, and the managed runtime. Each tier includes usage credit each month — $150 of usage credit included each month at Practice. Everything draws from that credit at the model's published AWS Bedrock price plus a fixed plan markup — 40% at Practice, 35% at Practice Plus, 30% at Enterprise — and your billing page shows what you have used in dollars, because dollars are what we meter. The markup is published here and there; there is no other fee. Zenny, the builders, and transcription beyond your plan's included minutes draw from the same credit at the same rate.

Specialists are unlimited on every tier. Your Workspace Admins are notified in the app when the workspace passes 80%, 100% and 150% of its usage credit for the cycle, and again at 200%, when new conversations, runs and workflows pause until you lift the limit or upgrade. You can also set a hard monthly spend ceiling that blocks usage beyond it entirely.

No. Every paid plan installs the same set — Slack, a phone line, the chat widget on your own site, and sending email through Gmail — and the same Knowledge sources: documents you upload, your website re-crawled on a schedule, your own S3 bucket, and your HubSpot CRM. What a bigger plan buys is more included usage, more people, more documents, the compliance scans, a longer audit trail and a faster answer from us. More channels land over time, and they land on every plan at once.

Yes. Downgrade takes effect at the end of your billing period. We keep your data; Specialists you can no longer use get paused. If you come back to a higher tier later, your config is restored as-is.

Every plan comes with a 30-day money-back guarantee if you have used less than 25% of your token bundle. If you have already burned through more than that, you have validated the platform — at that point we offer pro-rated credit toward the next month instead of a refund. Want a guided tour? Book a demo and our team will hand you a 14-day trial code for qualified leads.

Yes — on Practice and above. We run on HIPAA-eligible AWS services with PHI isolated to your tenant. We execute the BAA with you before any PHI flows.

Zentrr has a SOC 2 Type II audit planned. Reports will be available under NDA on Practice and above once issued. In the meantime, in-product compliance posture monitoring assesses your environment against these control families (HIPAA on Practice; +SOC 2 / GDPR / NIST on Practice Plus; +ISO 27001 / CIS on Enterprise). These tools support your audit prep but do not substitute for an independent audit.

On Enterprise, yes. Your data and the managed runtime live in your AWS organization, and we operate it via cross-account roles. Pricing negotiated separately.

Credit card (Visa, Mastercard, Amex) and ACH on all tiers. Wire transfer and net-30 invoicing on Practice Plus and Enterprise. AWS Marketplace private offer on Practice and above (coming soon).

Monthly plans: 30-day money-back guarantee if you have used less than 25% of your token bundle. Annual prepay: 14-day money-back with the same usage condition. Service-credit SLAs at Practice Plus and Enterprise.